BBC News

Waiting more than 170 days for cruise refund

Cruise passengers say they have been waiting more than six months for refunds for their cancelled holidays.

Margaret Winrow, who was planning a voyage to celebrate her golden wedding anniversary, is waiting for a £1,300 refund – while one couple who contacted the BBC say they're owed more than £10,000.

The consumer group Which? has called on the Competition and Markets Authority – the consumer watchdog – to investigate how cruise companies have handled cancellations and refunds.

Read more: Cruise refunds: 'Will we ever see our £5k again?'